The Museum is open Wednesday - Sunday, 10am - 5pm. Please note if you are booking tickets for 4:15pm admission that the Museum closes at 5:00pm.
As we welcome you back, our number one priority is the health and wellbeing of our visitors and staff, so we’ve introduced a number of measures to help everyone stay safe.
To ensure visitors can explore the Museum safely whilst maintaining social distancing, it is necessary to book a free timed ticket in advance. Entry to the Museum is through the original front door of No. 13, with a one-way route around the Museum. Entry to the smaller spaces of the Picture Room and Monk’s Parlour will be restricted. Visitors should expect to have to wait to enter some interiors and some may only be visible from behind stanchions.
Hand sanitiser is available, and we have an enhanced cleaning regime for the toilets, frequent touch points and surfaces. Our staff and volunteers are provided with personal protective equipment.
When visiting the Museum, we ask that visitors:
- Please check the latest government guidelines and only visit the Museum with people inside your household or support bubble
- Arrive at the Museum for the date and time of your ticket, no more than five minutes before your time slot. There is no need to present your booking confirmation
- Wear a face covering at all times in the museum, unless exempt
- Maintain physical distancing from staff and other visitors
- Our cloakroom is currently closed, so we ask that visitors do not bring any luggage or large bags to the Museum, this includes: rucksacks, suitcases, prams and bikes. As the Museum spaces are narrow and our Museum objects are fragile, we will provide a clear plastic bag for any small items you’d like to carry. The dimensions of the bag are 37.5cm x 45cm + 7.5cm deep
- Take photos! Photography is permitted inside the Museum, though flash photography, filming your visit, tripods, selfie sticks and large cameras are not permitted. Phone calls are also not permitted inside the Museum. Photographs of works in our current exhibition The Romance of Ruins: The Search for Ancient Ionia, 1764 are permitted for visitors’ own private and non-commercial purposes. Unfortunately, we do not currently permit sketching in the Museum.
What does 'No times available' mean when I am trying to book?
That date is now sold out. Please choose another date.
What should I do if I feel unwell?
If you or anyone you live with displays symptoms associated with COVID-19, please email us to cancel your ticket and delay your visit until it is safe to come.
Does the Museum use Test and Trace?
As part of the booking process, we will keep your contact details for Test and Trace purposes for 21 days. As you arrive at the museum the rest of your party will be asked to scan the Museum’s QR code or give their contact details. We will also send you a follow up visitor survey, to opt-out of either please email firstname.lastname@example.org.
What should I do if I can’t attend?
If you decide to cancel your visit to the Museum, we encourage you to notify us by emailing email@example.com so we can re-release the time slot for another visitor.
Why has Sir John Soane’s Museum introduced timed ticketing?
Visitor numbers are being limited to ensure effective social distancing measures can be taken and to keep everyone safe. By booking timed tickets, visitors will be able to guarantee an entry time to the Museum and will be able to experience our magical interiors in a very special way with reduced visitor numbers.
Where can I learn about getting to the Museum, photography policy, the cloakroom and so on?
For more information about your visit and to find accessibility information, please go to our Plan Your Visit page.
I have a disability or access requirements. Do I book a timed ticket or should I call beforehand?
Due to the step-free route around our historic building and social distancing, it is required that you contact us in advance to ensure that we have the resources to assist you on your visit. Please contact us on 020 7405 2107 or email firstname.lastname@example.org. We look forward to assisting with your visit.
Is entry to the Museum still free?
Yes. Donations can be added when choosing an entry time slot. All donations support our work inspiring our visitors, educating children and young people, and caring for the Museum. Your gift, whatever its size makes a real difference and is gratefully received.
Can I get a timed ticket on the day?
There may be a small number of tickets available for people who arrive on the day without a ticket. However, there is no guarantee that walk-in entry will be possible, or there may be a substantial wait until the next free slot. To avoid disappointment, we recommend booking a free timed ticket.
Once I am inside, how long can I stay in the Museum?
Visits to the Museum will now be limited to an hour.
What happens if I miss my entry time?
Latecomers may not be admitted but we will do our best to welcome visitors in as and when the capacity of the Museum permits. If the time slot has not sold out then you will be allowed to enter.
I have an ICOM card. Do I need a timed ticket?
Yes, ICOM card holders still need to book timed tickets, which are free. Timed tickets allow us to regulate numbers in the Museum and prevent overcrowding. We are not able to give priority to ICOM card holders due to the limited visitor numbers.
I am a member of the Friends of the Soane or Patrons Circle. Do I need a timed ticket?
We look forward to welcoming back our Friends and Patrons to the Museum. As timed tickets allow us to regulate numbers in the Museum, we do require Friends and Patrons to book timed tickets before their visit, but our Development team are on hand to help our supporters should they need any specific help. You can contact Kezia Evans, Development Manager, on 07718905987 or at email@example.com
Do children require timed tickets?
Yes, children still require timed tickets.
I want to book a timed ticket for someone else.
To book a timed ticket as a gift for someone else, simply book the ticket in their name and forward them the confirmation email.
Will toilets be available?
There are toilet and baby changing facilities and an accessible toilet for you during your visit. We have enhanced our hygiene regime and these will be cleaned throughout the day.
Is there a café in the museum?
No, but there are many cafes in close proximity to the Museum.
Can I take a tour?
Tickets for our Highlights and Private Apartments Tours are currently suspended due to Covid social distancing. We have created a new Highlights Film, which allows you to explore the Museum from your own home. Narrated by Dr Emma Miles, the Highlights Film offers a fascinating introduction to the Museum, its vast collections, and the life and work of the brilliant and eccentric architect Sir John Soane. A Highlights Film costs £8, and is available for one week after purchase.